Our Company Policy

OUR TASKS AND GOALS

Our goal is to ensure lasting customer satisfaction by providing customized services that satisfy the highest technical standards, while being cost-effective, in the following professional areas:

follow-up and monitoring of clinical trials of new drugs as well as post-marketing surveillance studies
management consulting and expert support

Our management system allows us to maintain a quality management strategy that facilitates continued quality improvement and error prevention.

Hence, our mission is:

to provide our clients with a transparent scope of service/performance report
to ensure that our competent staff maintain close contact with the client throughout the project development phase
to ensure optimal project development by providing transparency and clear instructions
to continuously strengthen our expertise
to ensure that the engaged subcontractors uphold our high standards

This means that our team work will be marked by the following:

applying and sharing the gained expertise
having common goals as a team
fast and direct forwarding of the information
contributing to friendly business practices by open communication
dealing with temporal and professional requirements in a flexible manner
....all that by having fun and achieving job satisfaction and happiness!

By constantly optimizing all processes as well as our management system we aim at providing improved services in the long run. It is our duty to make our professional services compliant with the statutory provisions and licensing requirements.

Every employee is informed of this policy which stands at the company's forefront.

Clients

As a link between the sponsor (pharmaceutical company) and the study doctor, we try to make sure that the study doctor, as potential client of the pharmaceutical company, regards us as qualified and socially-competent, offering highly satisfactory professional service. However, in doing so, we will never fail to fully honor our legal and contractual obligations. Any emerging conflicts will be discussed as soon as possible with our clients. Our invoices are issued in a timely fashion in line with the legal requirements. Will will do our best to be sensitive to our clients' requests. Since our company may offer services to many clients concurrently, it is important to avoid possible conflicts of interest from the very beginning. We offer our guarantees that the same staff member will never form contractual relationship with 2 clients to offer services to the same study doctor in clinical studies for the same field of indication.

Contractors/vendors

We want to be a trustworthy business partner to our contractors. The work performed will be paid in a timely manner right on agreed-upon terms. When we call for tenders, the lowest bid is not our only selection criterion, but rather we tend to pay specific attention to factors such as proven competence, prior collaboration, adherence to schedule and reliability.

Employees

Our company requires employees who possess the necessary skills and knowledge to help the company craft its competitive edge and stay on top in the market. It goes without saying that a company is judged by its operational performance and generation of results, and one must work hard to achieve recognition. Mutual trust and respect are indispensable features of any social interaction, and a business setting is no exception to that. Hence, our employees are treated in a respectful manner and are rewarded for good work. While provided with clear instrctions, they are offered the maximum possible freedom to achieve their goals.

Responsibility

Society

As a clinical monitor, the primary purpose of our activities is to safeguard the well-being of the enrolled study subjects as well as their rights with respect to confidentiality and data protection & safety. Our company follows a non-discriminatory policy, ensuring equal opportunity for women. Our economic situation allowing, we try our best to offer apprenticeship opportunities to young people who learn and perfect their trade on the job; we regard it as our duty and responsibility to the society.

Legal obligations

We offer guarantees that our company and its employees act in accodance with the relevant legal requirements. Violations will not be tolerated and will be subject to appropriate sanctions.